Effective Date: 4 January 2025

At Donna Vanni, we are dedicated to providing an impeccable experience from the moment you shop with us. However, if your purchase does not meet your expectations, our Returns and Cancellations Policy ensures a seamless resolution, reflecting the same elegance and care as our products.

  1. Returns Policy

1.1. Eligibility for Returns

We accept returns of unworn, unused items in their original condition within 14 days of delivery. To qualify:

  • Items must include all original packaging, tags, and accessories.
  • Items must show no signs of wear, alteration, or damage.

1.2. Exclusions

The following items are not eligible for returns:

  • Personalized or custom-made items.
  • Items purchased during final sales or clearance events (unless defective).

1.3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our Concierge Team at help@donnavanni.com with your order number and reason for return.
  2. Once approved, you will receive return instructions, including the address to which the item must be sent.
  3. Pack the item securely in its original packaging and ship it using a trackable service.

1.4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or an error occurred during processing.
  • For your protection, we recommend insuring your return shipment.

1.5. Refunds

  • Refunds will be processed to the original payment method within 7–10 business days of receiving the returned item.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.
  1. Exchanges Policy

At this time, Donna Vanni does not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for your desired item.

  1. Cancellations Policy

3.1. Order Cancellations

We understand that plans may change. Orders can be canceled within 24 hours of placement for a full refund.

  • To request a cancellation, contact us at orders@donnavanni.com with your order details.

3.2. After 24 Hours

If your order has already been processed or shipped, cancellation may no longer be possible. However, you may return the item upon receipt as per our Returns Policy.

  1. Items Damaged or Defective on Arrival

4.1. Reporting Issues

In the rare event your item arrives damaged or defective, please notify us within 7 days of delivery at help@donnavanni.com with photos of the issue and your order number.

4.2. Resolution Options

We will prioritize replacing the item or, if unavailable, offering a full refund, including shipping costs.

  1. Refund Timelines

Refunds are processed within 7–10 business days of receiving and inspecting the returned item. Please note:

  • The time for funds to appear in your account depends on your payment provider.
  • If delays occur, we recommend contacting your bank before reaching out to us.
  1. Exceptional Circumstances

Donna Vanni is committed to delivering unparalleled service. If your return or cancellation falls outside these terms due to exceptional circumstances, please contact us for a tailored resolution.

  1. Contact Us

For any inquiries regarding returns, cancellations, or refunds, our dedicated Concierge Team is available to assist:

  • Email: help@donnavanni.com
  • Phone: +91 Office Number
  • Hours: Monday to Friday, GMT 9am-7pm

We are here to ensure every Donna Vanni experience is as exquisite and effortless as the designs we create.

“DONNA VANNI” brand is owned by Antonio Venucci Footwear Pvt Ltd. For any concerns, please address to: Antonio Venucci Footwear Pvt Ltd,
Plot 17 C. Industrial Area, Faridabad, HR, India.